MAD Biz Solutions Sdn. Bhd. (“MAD”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, or submit information through our website.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
- Name
- Company name
- Email address
- Phone number
- Information about your project, business requirements or enquiry
- Information you voluntarily provide when communicating with us
- Technical information relating to your visit to our website, such as IP address, browser type, device information and website usage information, where applicable
We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.
2. How We Collect Information
We may collect personal information:
- When you submit an enquiry through our website
- When you contact us by email, telephone or other communication channels
- When you request information about our services
- When you communicate with us regarding a project or business requirement
- Automatically through the use of cookies and similar technologies when you use our website, where applicable
3. How We Use Your Information
We may use the information we collect to:
- Respond to your enquiries and requests
- Understand your business, project or technology requirements
- Provide information about our products and services
- Prepare quotations, proposals or other business communications
- Communicate with you regarding potential or existing business engagements
- Improve our website, services and customer experience
- Maintain the security and proper operation of our website
- Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes that are incompatible with the purposes for which it was collected, unless permitted or required by applicable law.
4. Disclosure of Personal Information
We do not sell or trade your personal information.
Where reasonably necessary, we may disclose personal information to:
- Service providers supporting our website and business operations
- Technology, hosting, communication or other service providers engaged by us
- Professional advisers where necessary
- Government authorities or regulatory bodies where required by law
- Other parties where disclosure is permitted or required by applicable law
We take reasonable steps to ensure that personal information disclosed to third parties is handled appropriately.
5. Protection of Personal Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, collection, use, disclosure, alteration, loss or misuse.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
6. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to maintain appropriate business records, or to comply with applicable legal and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Support website functionality
- Improve website performance and user experience
- Understand how visitors use our website
- Maintain website security
You may configure your browser to refuse or restrict cookies. However, doing so may affect certain website functionality.
8. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or other external services.
These third-party websites operate independently from MAD and may have their own privacy policies and practices. We encourage you to review their privacy policies when visiting those websites.
9. Your Rights
Subject to applicable laws and regulations, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Withdraw consent where processing is based on consent, subject to applicable limitations
- Make enquiries or raise concerns regarding how your personal information is handled
We may need to verify your identity before processing certain requests.
The Malaysian Personal Data Protection framework recognises access and correction rights as part of its data protection principles.
10. Personal Information Submitted Through Our Website
If you submit an enquiry through our Contact page, the information you provide may be used by MAD to understand and respond to your enquiry.
Please avoid submitting sensitive or unnecessary personal information through website forms unless it is specifically required for your enquiry.
11. Changes to This Privacy Policy
MAD may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable requirements.
Any updated version will be published on this page.
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact MAD Biz Solutions Sdn. Bhd. through our Contact Us page.